A Letter From Our CEO

March 7, 2017

We are announcing some upcoming changes at Memebox. On May 1, we will reveal a new way for you to discover and shop the entire world of Korean beauty with better content, including more ingredient and formulation information, education on your skin type, relevant reviews, and product videos. In order to do this, many of the products on our site will be sold and shipped to you by our partner retailers rather than by Memebox directly. As part of this change, all Memepoints and loyalty program statuses will expire on April 30, 2017, and we will honor all Memepoint redemptions on our site until then.

You will also start to see some exciting changes to our site between now and May 1. We’ll be greatly increasing our product selection with links to shop with our partners, more available information, and new features that will help you save your favorite products. There’s much more to come, so stay tuned!

Why are we doing this?

In the journey to provide you a fun and personable Korean beauty shopping experience, we have enjoyed making you smile — from cute, fun packaging to introducing new holy grails into your beauty routine. More and more, we’ve heard you voice some challenges. You feel indecisive about products because you’re not sure which is best for your skin. You’re unsure how your skin will react to new and perhaps “strange” ingredients. You don’t fully understand a product because instruction and ingredient labels are in Korean.

We see these as opportunities to be a better beauty partner. We believe beauty information should be smart, simple, and personalized. We want to make beauty information more accessible, reliable, and actionable so we’re taking big steps to make this happen.

This will also have a positive impact on our in-house brands, Pony Effect, nooni, and I’M Meme. Through engaging more with you, we’ll have better feedback to give our brand teams to innovate new products you need at the right time. We can also increase our availability across multiple channels, giving you more options to shop for our brands which will remain available for sale directly online and offline, even after May 1.

As always, we want to express our heartfelt gratitude for entrusting us to be a part of your beauty journey. We could not have grown Memebox into what it is today without you. We remain committed to becoming your favorite destination for discovering beauty, and we’re excited to take this next step with you.

Thank you,

Dino Ha, CEO

Please see below for FAQ about the changes effective May 1, 2017:

What can I expect on the site between now and May 1?

You’ll see a lot of updates to our site as we greatly increase both the selection and content on our product listings. In parallel, we’ll be directing you to our retail partners with links where you can finish your checkout for these products. For example, you may start to see pages that look like this: https://us.memebox.com/product/4988. If the product shows an “Add to Cart” button, you can still complete the entire checkout process on our site.

What will happen to my Memepoints and loyalty program status?

Your Memepoints and Memepoints Rewards Program status will expire on April 30, 2017, so be sure to apply all your Memepoints on your next order(s) by then. We really appreciate your loyalty with us through the years!

Can I still return products for a refund?

We will continue to honor our 101 day return policy for all orders placed through April 30, 2017 (https://us.memebox.com/return-policy). Please note – as per our policy, we do not accept returns for any final sale items.

What will happen to the outstanding coupons?

All coupon codes (including referral codes) will expire on April 30, 2017.

What’s happening to Value Sets/Kits/Boxes?

We’re looking into what the best ways to deliver our products will be, and we know how much you’ve enjoyed our sets and boxes. We will be considering how we can incorporate these into our in-house brand product selection.

Who can I contact with questions about my account?

For any questions you may have, you can contact our awesome MemeSupport team via email at hi@memebox.com. We’ll be more than happy to help you!

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